Ruilge

We offer free shipping on all orders！

We currently only ship to US customers!

Our warehouse address: Room 201, Building 3, No. 24, Xincheng Road, Puxinhu, Tangxia Town, Dongguan, Guangdong, China; Postal Code: 523716

Logistics channels we use: YunExpress registered airmail, 4PX registered airmail and SF Express

1. Orders from the United States

Shipment: Generally speaking, it takes us 1 to 2 working days to process the order and load it from the time you place the order.

Lead Time: Starting from the day after shipment, it takes us 6 to 10 working days to deliver the goods to you. The logistics method we use is YunExpress registered air mail.

Shipping begins when the item leaves the warehouse to when it arrives at the selected delivery destination. We send an email with tracking once your order has shipped.

2. What should I do if the tracking number I receive is not working?

It can take 1-2 business days for the tracking number to be registered and/or scanned in the carrier's system. This could prevent or delay visibility to your shipment, so please try again after waiting a full weekday.

If two business days have passed after you receive your tracking email, and you are still unable to track the order, please for an update to your order status.

3. What can I do if I never receive my order?

Occasionally, packages are lost in transit, delivered to the wrong address, or arrive in separate packages. Packages may also be left with a family member, neighbor, co-worker, or building manager.

NOTE: If an order is 3 days past the estimated delivery date or tracking shows it as delivered, and you never received the order, please to check your order status and inquire about a refund.

4. How do I check the status of my order?

After any order is completed, you will receive an email confirming the purchase. After the order ships, you will receive a second email with tracking information. This information is also available through your online Account Information > Order History.

5. NOTE:

The shipping times above do not include processing time
For Standard shipping to Hawaii or Alaska, add 3-5 business days
Weather-related shipping delays are not within the control of

6. Will items ship on Saturdays?

No. At this time, weekends and holidays are not included.

7. Can I use different "Bill to" and "Ship to" addresses?

If you ship order(s) to an address other than the billing address of your credit/debit card, the order is subject to delays or cancellation. To prevent this, please make sure the settings and contact information of your method of payment are up-to-date when placing your order.

NOTE: The "ship to" address cannot be altered after the order has been shipped.

 

Company: Dongguan Ruige Electronics Co., Ltd.

Address: Room 201, Building 3, No. 24, Xincheng Road, Puxinhu, Tangxia Town, Dongguan, Guangdong, China.

General Manager: Liu Kaiming

Contact: +86 18156994873

Email: boutroszamarripa@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at boutroszamarripa@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at boutroszamarripa@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

To return your product, you should mail your product to:

Room 201, Building 3, No. 24, Xincheng Road, Puxinhu, Tangxia Town, Dongguan, Guangdong, China.

Zip: 523716

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wholesale and Distributor

If you need large quantities of our Bluetooth headsets or would like to become our reseller, we would love to work with you, please contact our wholesale team for the latest bulk pricing and more information about cooperation.

Contact Us

Email: boutroszamarripa@gmail.com

Tel: +86 18156994873

Company: Dongguan Ruige Electronics Co., Ltd.

Brand Owner Name: Liu Kaiming

Address: Room 201, Building 3, No. 24, Xincheng Road, Puxinhu, Tangxia Town, Dongguan, Guangdong, China

Zip: 523716

Payment Method

To help provide a safe experience, we only allow payment methods that offer strong protection for buyers and sellers.

What is the policy?

The following payment methods, which are offered at Bottle Joy  checkout, are allowed:

PayPal